ZENCE

PRODUCT SHIPMENTS AND DELIVERIES

DELIVERIES OF PRODUCTS
DELIVERY CLAIMS: If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not...
Sun, Mar 7, 2021 at 7:09 PM
RESERVED RIGHTS REGARDING SHIPPING
RESERVED RIGHTS REGARDING SHIPPING: While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #ibuumfami...
Sat, Mar 6, 2021 at 5:47 PM
ZENCE CUSTOM ORDERS
We appreciate you, your excitement and all of your orders #ibuumfamily. At this time, the system is not equipped to create custom orders.  The only ...
Sat, Mar 6, 2021 at 6:12 PM
ZENCE-PROCESSING TIMES
PROCESSING TIME: All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once i...
Sat, Mar 6, 2021 at 6:24 PM
ZENCE-PARTIAL ORDERS OR OUT OF STOCK
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the partial order to you, while we wait to...
Sat, Mar 6, 2021 at 6:39 PM
RETURNS
WE DO NOT ACCEPT RETURNS ON PRODUCTS AT THIS TIME Please note: we do not refund products that have already been processed and shipped.  Once a product has...
Sun, Mar 7, 2021 at 7:05 PM
CAN I CANCEL OR CHANGE MY ORDER?
We know you are excited and want your order fast, so as soon as you place your order, we are on it!  Regrettably, this means that we cannot cancel or make ...
Sun, Mar 7, 2021 at 7:22 PM
WHY WAS MY ORDER CANCELED?
Why was my Order Canceled? If you’ve recently placed an order and received an email about the cancellation of your order, we sincerely apologize....
Mon, Mar 8, 2021 at 10:56 AM
VOUCHERS- CAN I RETURN OR REFUND A VOUCHER?
Can I return an E-Gift Card/Voucher I purchased? E-Gift Card/Voucher are final sale items and thus cannot be returned for refund or exchanged unless require...
Mon, Mar 8, 2021 at 7:58 PM
CUSTOMS FEES & DELIVERY FEES
CUSTOMS FEES & DELIVERY FEES   We do not charge customs fees OR delivery fees at this time. Please check with your country rules and regulations rega...
Sat, Apr 17, 2021 at 2:00 PM