I have a charge/transaction on my credit card account that I do not recognize, what do I do?

If you did not make a purchase from us and/or don't recognize a charge from Ibuumerang we will need you contact us immediately so that we can look into this matter and get it resolved for you right away!

1.Please create a ticket on the portal and send it to support.
2.Please be prepared to provide the following information so that we can review your case.

3.We will need the following details in order to verify the transaction and your account information.

  1. Your Full Name
  1. Your Email Address
  1. Date of Transaction/Order Placed
  1. The first 6 and last 4 digits of credit card used to make this transaction
  1. Total amount charged