If for some reason the shortcut button for the Bill Genius icon, on top right side of your dashboard in your back office, may not work. And your receive an error message, please let us know. But in the meantime it is still accessible directly via billgenius.com instead. You should be able to log in no problem from there with your credentials.
If you still have challenges logging in from the direct Bill Genius website, see contact information below.
Bill Genius contact information:
Monday-Friday, 10am-4pm EST